Terms of Service

Effective date: 24 April 2026

1. Acceptance of terms

By creating an account or using Lit🔥Land ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform. These Terms form a legally binding agreement between you and Literate Limited, a company registered in England and Wales ("we", "us", "our").

2. Eligibility

  • You must be at least 13 years old to use the Platform as a student. Users aged 13–17 require parental or guardian consent.
  • By using the Platform, you represent that you meet these requirements and that the information you provide is accurate.

3. Student responsibilities

As a student, you agree to:

  • Attend booked sessions punctually or cancel with reasonable notice.
  • Treat your teacher respectfully and professionally.
  • Use the Platform only for lawful personal language-learning purposes.

You are responsible for all activity that occurs under your account.

4. Payments, credits, and refunds

Booking sessions

Session fees are charged in Australian Dollars (AUD) via Stripe at the time of booking. Prices are displayed before you confirm. You may also pay using pre-purchased booking credits (wallet credits) issued by the Platform.

Booking credits

Booking credits are non-transferable, have no cash value, and cannot be redeemed for money. Credits expire 12 months after purchase unless otherwise stated. We are not liable for any loss of credits due to account termination.

Refund policy

If you cancel a booked session at least 24 hours before the scheduled start time, you are entitled to a full refund or credit reinstatement. Cancellations within 24 hours are non-refundable unless the teacher cancels or fails to attend. Refund requests should be directed to hello@lit.land.

5. Lesson recordings and AI summaries

With your explicit consent, the Platform may retrieve the transcript of your Zoom lesson recording to generate a personalised post-lesson summary and homework email using Anthropic Claude. By enabling this feature in Settings → Privacy, you consent to:

  • Your lesson transcript being processed by Anthropic Claude to generate a summary.
  • The summary being delivered to your email address via Resend.

You can withdraw your consent at any time. Transcripts are not retained after the summary is generated.

6. AI-powered features

The Platform includes AI tools for translation, language tutoring, and transcription powered by Anthropic Claude and OpenAI Whisper. You acknowledge that:

  • AI outputs may contain errors and are not a substitute for professional advice.
  • You are responsible for how you use AI-generated content.
  • Audio you submit for transcription is processed by OpenAI and not retained after the transcription is returned.

7. Mobile app

The companion Lit Land mobile app is governed by these same Terms. Additional terms may apply as required by the Apple App Store or Google Play Store. The mobile app is for personal language-learning use only.

8. Acceptable use

You agree not to:

  • Harass, threaten, or abuse other users.
  • Impersonate another person or create fake accounts.
  • Post or transmit illegal, harmful, or offensive content.
  • Attempt to gain unauthorised access to any part of the Platform.
  • Use the Platform to engage in fraud or to facilitate illegal activity.
  • Use automated tools (bots, scrapers) to access the Platform without written permission.

Violations may result in immediate account suspension or termination.

9. Content ownership and licence

You retain ownership of content you create on the Platform (lesson materials, messages, dictionary entries). By posting content, you grant Literate Limited a worldwide, royalty-free, non-exclusive licence to store, display, and deliver that content solely for the purpose of operating the Platform. We will not sell or licence your content to third parties without your consent.

All Platform software, design, trademarks, and brand assets (including the Lit🔥Land name and logo) are owned by Literate Limited. You may not copy, reproduce, or use them without our written permission.

10. Termination

You may delete your account at any time from your account settings. We may suspend or terminate your account if you breach these Terms, with or without notice depending on the severity of the breach. Upon termination, your access to the Platform ceases and we will delete your personal data in accordance with our Privacy Policy.

11. Disclaimer and limitation of liability

The Platform is provided "as is" without warranties of any kind. To the fullest extent permitted by law, Literate Limited is not liable for:

  • The quality, accuracy, or suitability of any teacher's sessions.
  • Errors or inaccuracies in AI-generated content.
  • Any indirect, incidental, or consequential loss arising from your use of the Platform.

Nothing in these Terms limits our liability for death, personal injury, fraud, or any liability that cannot be excluded under English law.

12. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email or via an in-app notice. Your continued use of the Platform after the effective date of updated Terms constitutes acceptance.

13. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

Literate Limited
Email: hello@lit.land